4. General Application Information

All Applicants will be required to present directly to the location at which they wish to provide service with 100 points of identification (only original or certified true copies will be accepted) and an email address which will be used to enable the electronic application process to be completed.     

Authorised Personnel at those locations will verify all identification documents, returning the original documents to you, then finalise the completion of the Initiation Check Request Form (ICRF). The authorised personnel at the location will then provide an instruction sheet to you in order to provide further information relating to the completion of the electronic application.

The ICRF form will then be forwarded to the Screening and Verification Authority for processing. Once the check has been electronically initiated by the Screening and Verification Authority, the Applicants will receive an activation email from Department of Human Services (DHS), then upon activation, a second email will be sent by them which has an ID and password along with the link to enter the DHS system. Upon completion of the processing, individuals will be provided with written notification as to their finalised status. 

The standard processing time is generally around 30 days. However it can take longer than this depending on the relevance, complexity and amount of background information identified during the screening process.

Important note relating to the presentation of identification documents

Acceptable forms of identity documents are listed on the Initiation Check Request Form. Only documents that are listed are able to be accepted. Provision of identification documents that are not listed, will result in delays to the processing of your application. 

Further assistance can be obtained from Authorised Personnel at the location or alternately contact can be made direct with the Screening and Verification Authority.  

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